Privacy Policy for Saola Education & Speaking LMS

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Effective Date: July 10, 2026
Last Updated: July 10, 2026

Welcome to Saola Education (“Saola,” “we,” “our,” or “us”). We operate the Saola Speaking Learning Management System (LMS) and related educational portals accessible at https://speaking.saolaedu.com and https://course.saolaedu.com (collectively, the “Services”).

We respect your privacy and are committed to protecting any personal data we collect when you access or use our platform. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our educational management system.

1. Information We Collect

1.1 Personal Information Provided by Users

When administrators, academic managers, teachers, or students register or use our platform, we may collect:

  • Contact & Profile Details: Full name, email address, phone number, student ID code, or teacher profile details.
  • Account Credentials: Encrypted passwords and authentication tokens.
  • Academic & Operational Data: Speaking session bookings, teacher availability schedules, attendance records, scoring rubrics (Fluency, Lexical Resource, Grammar, Pronunciation), session feedback, and reschedule requests.

1.2 Information Automatically Collected

When you interact with our Services, our servers automatically record standard technical log data, including:

  • IP address and browser type.
  • Device specifications and operating system.
  • Access timestamps, navigation paths, and system error logs.

2. Google API Services & OAuth Limited Use Disclosure

Our platform integrates with Google APIs (Google OAuth 2.0 and Gmail API) to securely authenticate users and send automated transactional notifications, session confirmation emails, class reminders (such as 60-minute and 5-minute pre-class alerts), and schedule changes directly to teachers and students.

2.1 Adherence to Google API Services User Data Policy

Saola Speaking LMS’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Specifically, we affirm the following:

  1. Limited Purpose: We only request access to Google data (such as basic user profile and email authorization via OAuth2) solely to verify your identity and to send automated speaking session reminders and scheduling notifications on your behalf.
  2. No Unauthorized Transfer: We do not transfer, sell, or disclose your Google API data to third-party advertising platforms, data brokers, or any entity outside the core technical operation of our LMS.
  3. No Human Review: We do not permit humans to read or inspect your Gmail messages or OAuth tokens unless explicit written consent is given for troubleshooting technical errors, or as required by law.
  4. Data Minimization: We only request the minimum required scopes (email, profile, and specific authorized delivery permissions) necessary to operate our academic scheduling system.

3. How We Use Your Information

We use the collected data strictly for educational operational purposes:

  • Service Delivery: To schedule 1-on-1 and group speaking sessions, assign teachers, track student remaining credits, and log session assessments.
  • Automated Communication: To send transactional emails, class confirmation notices, scheduling updates, and real-time class reminders.
  • System Security & Improvement: To authenticate logins, enforce Role-Based Access Control (Super Admin, Academic Manager, Teacher, Student), monitor platform performance, and prevent unauthorized access.
  • Customer Support: To resolve technical issues and handle user inquiries regarding scheduling or account access.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We only share data in the following strictly limited scenarios:

  • Within the Academic Community: A student’s name, booking status, and assessment notes are shared with their assigned teacher and system administrators/academic managers for the sole purpose of conducting and grading the speaking session.
  • Service Providers: We engage trusted infrastructure providers (e.g., secure cloud hosting on VPS, PostgreSQL database hosting, and Google Cloud services) who process data strictly on our behalf under confidentiality agreements.
  • Legal Requirements: We may disclose your data if required to do so by applicable laws, court orders, or legitimate governmental requests.

5. Data Security and Retention

  • Security Measures: We implement industry-standard administrative, technical, and physical safeguards—including HTTPS/SSL encryption, secure JSON Web Token (JWT) authorization, bcrypt password hashing, and role-based access restrictions—to protect your personal information against unauthorized access, loss, or alteration.
  • Data Retention: We retain account records and academic histories only for as long as necessary to fulfill educational objectives, maintain academic transcripts, or comply with legal obligations. Users may request account deletion or data anonymization upon completing their courses.

6. Your Rights & Choices

Depending on your jurisdiction, you have the right to:

  • Access & Review: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate profile details or student records.
  • Deletion: Request the removal of your personal account data, subject to legitimate institutional retention requirements.
  • Revoke Google Permissions: You can revoke our platform’s access to your Google Account at any time via your Google Account Security Settings at https://myaccount.google.com/permissions.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect technological upgrades, regulatory changes, or operational adjustments. When we make material updates, we will revise the “Last Updated” date at the top of this document and notify users through the LMS dashboard or via email.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:

Saola Education / Saola Speaking LMS

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